CBI Frequently Asked Questions:
Q: I am worried about losing my purchases sent to CBI. What does CBI do to protect & secure packages? Are my online purchases I have sent to CBI insured?
A: The CBI warehouse uses a 24/7 video monitoring security system. All received shipments (packages, skids, vehicles, etc) are FULLY INSURED for the original declared insurance amount with the carrier used to ship to CBI (i.e. FedEx, UPS etc.) The allows the customer peace-of-mind knowing that the same level of insurance applies until you pick up your shipment.
In the event that a package is declared missing or damaged by a customer, the customer will be required to provide appropriate documentation detailing the value of the contents and declared insurance value of the shipment to CBI. CBI then has 30 days to research, process and resolve the issue.
CBI is not be responsible for packages:
1. That were damaged due to improper packaging
2. Addressed to an incorrect address
3. Shipped to CBI without having setup an account and received a PMB #.
4. Sent without the PMB# being listed on the package
5. Addressed to a name other than what was originally registered to said PMB#
6. That did not have insurance purchased with the original carrier.
CBI reserves the right to pay the claim at the fair market value of the item or the insured amount (whichever is less) or replace the lost or damaged item at our discretion. CBI is not responsible for any other costs beyond the value of the item. (i.e. lost time, wages, profit etc.)
Q: How do I use my Canadian Credit Card to make US purchases? How can I purchase from online US retailers and have them ship packages to a US address that doesn't match my credit card's Canadian home address?
A: Call bank that issued your credit card and make request to add a secondary address to your file (use CBI’s US Shipping Address). It is that easy, you can now use your Canadian credit card for US purchases. To avoid all possible shipping restrictions without opening up a US bank account, CBI recommends signing up for a US prepaid credit/debit visa/master card — no credit checks, no debt, no late fees, shop safely online, & many other features & benefits. Visit: www.netspend.com (easy link on Deals! page)
Q: What payments do you accept?
A: For customer convenience, CBI accepts ALL payment options including cash (US & Canadian), debit cards, credit cards (Visa, Mastercard, Discover, American Express), traveler’s checks, & Paypal (online).
Q: Are there any size limitation?
A: There are NO size limitations — as long as it fits through our overhead door! Including but not limited to automobiles, motorcycles, furniture – nothing is too large . . . or too small.
Skids: $27 to receive & additional $2.00 per night storage fee
Cars (running): $100 to receive & additional $10 per night inside storage fee
Cars (non-running): $150 to receive & additional $5 per night outside storage fee
Q: What carriers do you receive packages from?
A: We receive items including mail, packages, skids, etc. from any carrier, including USPS, UPS, FedEx, DHL, trucking companies, etc.
Q: How long will CBI hold my packages before I am charged a holding fee?
A: Storage is FREE indefinitely for all customers (registered, non-registered, renters, & non-renters). CBI does not charge a holding fee for parcels received including oversized packages (excludes skids & anything larger). This means you can consolidate your online purchases & pick them up at your convenience at anytime, without being charged. Many of CBI’s Toronto customers find this simple pay-per-package with no holding fees of great value.
CBI is asking ALL customers to temporarily limit their package storage time to less than 90 days. Please visit tracking page & schedule a pickup date within 90 days of package delivery. We are working diligently to accommodate growing demand & to continue our unlimited storage policy. Please send an email to firstname.lastname@example.org if you need longer than 90 day storage; we will move your items into our secure long-term storage facility at no extra charge.
Q: Can I have someone else pick-up my package(s) for me?
A: Yes, as long as you send CBI an e-mail (send e-mail to email@example.com using Contact Us page) authorizing another person to pick-up your package(s). You will need to list the pick-up person’s first & last name and provide a list of specific packages for pick-up. You will also need to confirm pick-up date. The pick-up person will need to present photo ID which matches the name you include in e-mail. This policy will be strictly enforced to ensure items do not get into unauthorized hands.
Q: Can I also receive US Mail including but not limited to Magazines & Catalogs?
A: Yes, all registered CBI Members who choose option 2 receive an assigned Private Mailbox # & a physical mail slot to receive US Mail. There are no mail receiving fees.
Q: Do I need to register before having packages shipped to CBI?
A: Yes, due to USPS compliance, all customers are required to register, include a PMB # on shipping address, & fill-out/sign/submit a USPS 1583 form.
Q: My UPS/Fedex tracking # shows delivery on a holiday closing day. Will carrier send back my package(s) if they can’t deliver?
A: No, all carriers know CBI’s schedule & will make delivery on the very next opening day.
Q: Is CBI's US Shipping Address considered a PO box? The seller will not ship to PO boxes.
A: No, CBI’s US Shipping Address is a physical address, NOT a PO box. CBI receives items from private carriers every day (except Sundays), including UPS & FedEx, who will not deliver to PO boxes. CBI assigns you a Private Mailbox (PMB) number, not a Post Office (PO) box number, resulting in your own legitimate US Shipping & Mailing Address.
Q: Does CBI have a loading dock?
A: Yes, CBI has dock facilities & can unload any type of freight. We haven’t refused any freight in 25 years.
Q: Does CBI offer USPS shipping services, in addition to UPS shipping services?
A: CBI will be offering USPS shipping services in the near future.
Q: An online retailer will not ship to package forwarding companies. How can I make purchase and have sent to my US address @ CBI?
A: CBI can help. Please contact us by sending e-mail to firstname.lastname@example.org using Contact Us page.
Q: I just registered, can I use the service BEFORE submitting required USPS form?
A: Yes, you can start using CBI’s service immediately. Please submit signed form at pick-up.
Q: Can items that "require a signature" be shipped to CBI?
A: Yes, CBI receives, accepts, & signs for many items that require signature confirmation.
2017 holiday closings:
Easter: April 14th, 15th
Memorial Day: May 29th
Independence Day: July 4th
Labor Day: Sept 4th
Thanksgiving: Nov 23rd, 24th
Christmas: Dec 25th, 26th
New Years: Jan 1st
Q: Should I use Rainbow or Queenston-Lewiston Bridge when traveling between Canada & US?
A: CBI recommends the Rainbow Bridge (customer recommended too) & chose a location closer to Rainbow Bridge for the following reasons:
-Rainbow Bridge (RB) has over twice as many custom inspection lanes as Queenston-Lewiston Bridge (Q-L). RB custom inspection lanes 18US/15CAN vs. Q-L custom inspection lanes 7US/7CAN.
-No commercial truck traffic is allowed on Rainbow Bridge verses Lewiston-Queenston Bridge, which allows commercial truck traffic.
-less thru traffic on Rainbow Bridge, since there is no direct connection with thruway
-the Rainbow Bridge includes the beautiful scenic view of Niagara Falls
All of the reasons above make Rainbow Bridge a much faster & more enjoyable international bridge crossing experience.